Delete Your Account
You can permanently delete your Freshly account and associated personal data without reinstalling the app.
Option 1 — Delete in the app (immediate)
If you can open Freshly, delete directly there. Deletion starts as soon as you confirm.
- Open Freshly and sign in.
- Go to the Profile tab.
- Tap the Settings (gear) icon.
- Tap Privacy.
- Tap Delete account.
- Confirm. Your account is deleted and you are signed out.
Option 2 — Request deletion by email
If you cannot open the app (lost device, uninstalled, sign-in issues), request deletion by email. We verify ownership and complete deletion within 30 days of a valid request.
Send your request from the email address on your account and include:
- Subject: Delete my account
- Your account email
- Your display name (if you remember it)
- That the request is for your Freshly account
What gets deleted
| Data | Deleted |
|---|---|
| Login / authentication record | Yes — the email can be used to register again later |
| Profile (name, email, saved location, preferences) | Yes |
| Display-name reservation | Yes |
| Community posts you authored | Yes |
| Reward vouchers | Yes |
| Push-notification token & daily usage counters | Yes |
| Locally cached data on your device | Cleared when deletion completes / you sign out |
What may be retained
We may retain limited records where required for legal, security, fraud-prevention, or accounting purposes, and aggregated or anonymized data that no longer identifies you. Details are in our Privacy Policy.
After deletion
- You will no longer be able to sign in to Freshly with that account.
- You can create a new account later with the same email if you choose.
- Content other users already saved locally on their devices may remain until their apps refresh.
Contact
Questions about account deletion: support@optifreshly.com · Support · Privacy Policy